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Volitock
Udiziv 300
Maticof Junior
Maticef 1GM
Maticof DR
Mittitus
FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and order value. For most orders within India, we offer free delivery on purchases above a certain amount. Exact shipping costs will be displayed during checkout.
How long will delivery take?
Delivery times depend on your location. Most orders within India are delivered within 5-7 business days. You will receive a tracking number once your order is shipped.
What exactly happens after ordering?
After placing your order:
You will receive an order confirmation email with your order details.
Your order will be processed and shipped within 1-2 business days.
Once shipped, you will receive a tracking number to monitor your package’s delivery status.
Do I receive an invoice for my order?
Yes, an invoice will be generated for your order and sent to your registered email address once the payment is confirmed. You can also download the invoice from your account under “Order History.”
PAYMENT INFORMATION
Payment is processed immediately after you complete the checkout process. For online payments (credit/debit cards, net banking, or digital wallets), the amount will be deducted from your account right away.
A wishlist is a feature that allows you to save products you’re interested in for future purchase. You can add items to your wishlist and access them later from your account.
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We will guide you through the return process and arrange for a replacement or refund.
You can change or cancel your order only if it has not yet been processed for shipping. Please contact our customer care team at +91-99103-28055 or email us at matirocklifesciences@gmail.com for assistance.
Package tracking allows you to monitor the status of your shipment. Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the courier’s website to check the real-time location of your package.
